Test

Does users know how to onboard

Topics

Invites

Interviews

Interview guide

Topic 1
TitlePurposeUnderstand the participant’s most recent onboarding experience, including the context, goal, and outcome.Starter questionTell me about the most recent time you went through the onboarding process.
Topic 2
TitlePurposeLearn what the participant actually did during onboarding and how they decided what to do next.Starter questionWalk me through what you did from the moment you started until you stopped or completed onboarding.
Topic 3
TitlePurposeIdentify which parts the participant understood, where they were uncertain, and how that affected their actions.Starter questionDuring that experience, was there a moment when you were unsure what to do? Tell me about it.
Topic 4
TitlePurposeExplore the resources, people, alternative paths, or workarounds the participant used to continue onboarding.Starter questionWhen you needed help during onboarding, what did you actually do?
Topic 5
TitlePurposeUnderstand the time and effort involved, any money spent, and the behavioural consequences of the onboarding experience.Starter questionWhat did completing or attempting the onboarding process cost you in time, effort, or money?
Topic 6
TitlePurposeLearn whether onboarding was completed and what the participant did afterward, including abandonment, retries, or changes in use.Starter questionWhat happened after that onboarding attempt?

Participant	When	Duration	Status
Bob	30 Sept 2026, 21:52	02:34	Completed